SHARED PAYMENT METHODS, WALMART BUSINESS
Allowing team members to use a single payment method online or in-store.
Walmart Business continued to expand, so did our users needs for Shared Payment Methods. We were growing from organization-wide capabilities, to more segmented assignments like individual users and groups.
CONTEXT
UX / Product Design
TIMELINE
Winter 2024 - Spring 2025
TOOLS
Figma
Adobe Illustrator
CONTRIBUTION
UX Research
Rapid Prototyping
UX Design
Quality Assurance (QA)
Defining the Problem
Walmart Business began with the capability to add up to five users to your organization for free. With this, you could share a single payment method across the whole team. As we continued growing and add paid plans (Premium with a max of 50 users and Enterprise with 50+ users), the need to share payments to specific team members and/or groups was higher. Not only that, but we found that users were not locating the 'Shared payment methods' tab under Wallet.​
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PROBLEM STATEMENT
Our B2B customers need a way to easily share a payment method with either their whole organization, a group or groups, and individual users. We will know this to be true when we see our users increasing their use of shared payment methods across existing and new Premium plans.
RESEARCH
Usability Testing
Multiple tests ran for desktop and app to ensure users were finding 'Shared Payment Methods' appropriately.
ITERATION & KEY FEATURES
Tab Removal
Since launch, many of our users were not locating the 'Shared Payments' tab under Wallet. We brought Shared Payment Methods and integrated it into the existing 'Add a credit card' screens. Once the user presses 'Save and continue,' the next screen gives the user to toggle on or off the shared settings.
Evolve & show up where it's most relevant
Walmart Business was evolving from their launch of just 5 users per organizations to 50 users and the ability to segment your organization by groups. While a separate team was working on breaking out Users & Groups screens, we were working in parallel to evolve Shared Payments.
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Adding a Shared Payment Method didn't only show up in the Wallet, but could also be found under Organization Information or Groups. Through usability testing, we found users varied in how they set up their payment method whether it be through Wallet, Org Info or Group Info.
What did I learn?
TEAM MEMBERS SPLIT BY DEVICE CAN BE TRICKY
Because Walmart Business launched desktop first, many of its teams were split that way. This project in particular we were split by device-type in our UX teams and Engineering teams, so keeping up with one another was a must. ​
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USERS WENT ABOUT SETUP SEVERAL WAYS
We found through testing that users took several different paths to add a Shared Payment Method; whether that was through the Wallet or through Organization Information or Group Information pages.
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PARALLEL PATHING ANOTHER PRODUCT CAN DELAY YOURS
Users & Groups UX and Development was occurring at the same time as us, so we were either quickly following up on their designs or parallel pathing. This made things a bit tricky if a design or interface changed on their end and affected ours.
